FAQ

How long does it take to open a live account?

Trading accounts are opened immediately after registration.

Which documents do I need to provide for my account to be approved?
  1. Proof of identity – passport, national identity card
  2. Proof of address – bank/card statement or utility bill

Proof of Identity: Please note that you must submit a color copy of your valid ID document (front & back) as needed.

Proof of address: Please note that this should be a color copy, and must have been issued no longer than 6 months ago. Examples of documents which can be provided are:

  • Water/gas/electric/internet/landline telephone bill
  • Residency certificate or tenancy contract

We are unable to accept mobile telephone bills or documents that list a P.O. box as a residential address or online statements.

Why are you requesting information about my investment knowledge and trading experience during the 3 step registration process?

We run an appropriateness test in order to evaluate whether Forex and CFDs are appropriate products for your profile. We are required to run this test for all our clients since it is required by the EU MiFID directive.

How do I open an additional account?

You can open an additional account via the Client Portal. Go to 'My Account', then click on ‘View/Edit Profile’Account' and select ‘Open Additional Accounts’. Now you can choose the Account type, Currency Base and Leverage.

I have two accounts, and I made a deposit in the wrong account, how can I transfer the funds to my other account?

Internal transfers can be made from one of your current accounts to another, this can be done via the client portal. Click on 'My Account' then 'Internal Transfers'. Now click on ‘New Transfer Request’ choose the respective accounts and the amounts, then Proceed.

Can I open a corporate/institutional account?

Yes.

You can open a corporate account via the Account Opening department in two simple steps:

  1. Send an email to your account manager to make a request
  2. Submit your corporate documents

The following corporate documents are required in order to open a corporate account with us:

  • Completed Corporate Application Form (the form will be provided by us)
  • Certificate of Incorporation
  • Articles and Memorandum of Association
  • Certificate of Registered Office
  • Verification of all Directors & person who will be the authorized representative/trader for this account
    Valid ID document of all Directors - passport or driving license (front & back) or national identity card (front & back)
    Proof of address of all Directors (utility bill or bank statement which must have been issued within the last 6 months and state the full name and address)
  • Verification of Shareholders owning more than 10% of the company’s shares
    Valid ID document of all Shareholders - passport or driving license (front & back) or national identity card (front & back).
    Proof of address of all Shareholders (utility bill or bank statement which must have been issued within the last 6 months and state the full name and address)
  • Certificate of Shareholders
  • Certificate of Directors
  • Power of Attorney to representative (the form will be provided by us)
  • Certified Board Resolution (the form will be provided by us)
  • Certificate of Good Standing
  • Latest Financial Statements or Management Accounts

Please note that depending on the country of incorporation, additional documents may be requested.

Why do I see the message “Phone already exists or Email already exists” when I try to open a new account?

This means your phone or email address already exists in our system (the system will not allow you to register twice).

Please note that:

  • Each client is only allowed to register with Capital Alpha once.
  • If you can’t access Client’s Area or believe a third party is using your credentials please contact our Customer Support team via Live Chat.
How long does it take to verify my Account?

On average it takes less than 30 minutes.

Of course, this will depend on how quickly you can provide us with the correct required documents. Once the documents have been submitted, we can have the account approved within 30 minutes during working hours. If you would like to check the status of your documents, please contact us via Live Chat and we can offer you immediate assistance. If any further documents are required, we will send you an email to inform you.

What information should I provide if I want to make a deposit with my credit/debit card?

In order to process your deposit with credit/debit card, we require a color copy of both the front and back side of your card. On the front the cardholder’s full name, expiry date of the card, name of the bank that issued the card and the first four digits and last four digits of the card number (for security purposes we recommend that the rest of the digits should be covered) should be clearly visible. The copy of the back side should include the cardholder’s signature so please ensure that your card is signed. The CVC2/CVV2 (last 3 digits) must also be covered. Please note that third party deposits will not be accepted. The name of the cardholder must match the name in your account with Capital Alpha.

What are the different payment methods I can use to fund my account?

Payment and funding authorization are 100% automatic, and the Capital Alpha Clients area Portal allows deposits and withdrawals using a simple, easy-to-use single interface. Whilst Capital Alpha does not accept cash deposits, we offer a number of alternative reliable methods for account funding. Please click on our funding link for more information:Click Here

How do I deposit funds into my trading account?

Deposits can be made via the client portal. Methods can be chosen by clicking on the 'Deposit' tab. Bank Wire transfers can take up to 3- 5 working days depending on the bank.

Which currencies can I use to deposit funds into my trading account?

You can deposit funds in any of the following 2 base currencies: EUR, USD. In the case that you deposit funds in a currency different than your base currency account, then it will be converted into the base currency of your trading account by us at the prevailing rate at the given time.

I wish to withdraw my funds, how long does it take to reach my personal account?

Withdrawals can take up to 24hrs to be processed depending on the method used

What should I do if I want to withdraw my funds from my trading account?

It is very simple. You just need to log in to our client portal and make your withdrawal request. Our account management officers will receive your request and proceed accordingly.

Can I withdraw funds when I have open positions?

You are able to withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.

What is the minimum amount for opening a trading account?

The minimum amount to be able to trade with Capital Alpha is $100 or the equivalent in cross currencies

Why have I not yet received my withdrawal while the amount has been removed from my trading account?

You can check the status of your withdrawal via the client portal under 'Transaction history'. Once the withdrawal has been processed, an e-mail is sent to you confirming this. Once you receive the e-mail, please allow up to 5 working days for the funds to show in your account.

Can I withdraw the bonus?

Our Bonus schemes change from time to time, please make sure you contact your account manager, requesting the terms and conditions for the bonus.

Do you have charges for withdrawals?

We do not charge for deposits or withdrawals.

Why is my withdrawal taking so long?

Bank Transfers: are usually processed by us within 1 business day, however it takes about 3-5 business days for the funds to be credited to your bank account. Credit/Debit Card: are usually processed by us within 1 working day, however it takes about 3-5 business days for the funds to be credited to your bank

Can I transfer funds from my trading account to another client’s trading account?

No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

Can I deposit to/withdraw from my friend’s/relative’s account?

As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.

I used more than one deposit option, how can I withdraw now?

If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.

Do I need to download any software before I start trading?

You can either trade on our online trading platform ‘WebTrader’ or our MT4 Trading platform that can be downloaded via our website - please click on our trading platform link for more information Here.

Can I have a Swap Free account?

Swap Free accounts are only eligible for clients that are of Islamic faith. If you are eligible, you will need to contact your Account Manager and not have any positions open in your trading platform.

How do I change the leverage on my account?

You can change the leverage on your account by sending a request to your account manager. Note: In order for the leverage to be changed, the account should not have any open positions.

Can I trade micro lots with a deposit of over 10,000 USD?

Yes. This can be provided under our Classic accounts.

What happens if my account goes negative?

The company offers a Negative Balance Protection, meaning that all negative balances are covered by the company.

My order was Stop-Out. Why?

Your order will be Stop-Out, when the margin level (Equity/Used Margin)*100 of your trading account goes below 25% on Classic & Premium Accounts and below 50% on Ultimate Accounts. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.

Why do you advertise that you have 0.1 spread when the spread is sometimes higher?

We advertise that the spread starts FROM 0.1 pips. This could change at any time depending on the market volatility since the spread is floating and not fixed.

What are the trading hours?

The price on the chart is different than the price appearing on my trading terminal. Why?

The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread

Do you support Trailing Stops and Expert Advisors?

Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminal such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.

I have placed a take profit order and was triggered with loss. Why?

Please be aware that when Take Profit is set on a long position, it's placed above the prevailing market price. As a result, if you place a Take Profit order after you open a position when it is already making a loss, the take profit will act as a stop loss and your position will be closed with a loss.

What is the difference between the balance and the equity that appears on my trading platform?

The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions

Why was the swap that I was charged too high?

On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.

Why are the spreads higher after 11pm?

From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.

I forgot my MT4 password. What should I do?

Please contact your account manager, he will send you a form to complete in order for us to change your MT4 Password.

I can't login into my MT4 (no connection error). What should I do?

Please make sure that you are using the correct password on the platform and check the server that you trying to log into.

How do I change my MT4 password?

To change your MT4 password, please log into your MT4 Platform, click on “Tools”, then “Options”, Click on “Change” next to the password Tab. Please enter your current password and enter a new one, then click OK.

How can I change my password on Android/iPhone?

To change Password on your Android/iPhone please click on the “Settings” tab, then click on “Accounts”. On the bottom right corner you will see a Key icon, please click on it. You will then get a pop up window to change your password.

Can I trade during the news?

Yes.

There are no restrictions and our platforms are fully prepared for trading over the news. However please note that during the release of important economic announcements, the market might be highly volatile which might put you in risk if you do not have enough funds to support big movements on your positions.

How is Margin Level calculated?

You can determine your margin by following the instructions on our Margin Calculator page.The following formula estimates your margin level as a percentage. Margin Level = Equity/Margin Used x 100

How are Swaps calculated?

Please see our swap calculation formula below:
Pip value x Number of lots x Swap rate x Number of nights
Swap values are reflected in the MT4 platform.

Example:

$10 (pip value for 1 lot of GBP/USD) x 4 (number of lots) x -0.35 (short GBP/USD) x 4 (number of nights*) = -$56
*position opened on Tuesday and closed on Thursday (triple swap is charged from Wednesday to Thursday night as it includes the charge for the weekend)

How do I calculate the value of a pip?

You can find the value of a pip in any currency by using our Pip calculator.
The formula is as follows:
0.0001 or 0.01 x notional value (depends on the currency – 4th decimal for 5-decimal currencies and 2nd for 3 decimal currencies)
Example for 1 lot of EUR/USD:
0.0001 x 100,000 (1 lot= 100,000) = 10 USD*.
*The pip value is always denominated in the quote currency. For other trading instruments, please check our Contract Specifications
How do I calculate the margin needed to open a position?
Formula: Notional value / Leverage
Example for 1 lot EUR/USD and 1:1000 Leverage:
100,000 EUR / 1000 = 100 EUR

How is Free margin calculated?

The free margin is calculated by subtracting the margin you have used to open your positions from the equity on your account.
Formula: Free Margin = Equity – Used Margin
How is the equity calculated on my trading account?
Your equity is calculated as follows:
Equity = Balance + Credit + Profit/loss + Swap + Commission

What are Currency pairs?

Currency pairs are the combinations of different currencies traded against each other.
The exchange rates of these currency pairs are based on a calculation which gives the equivalent value of one currency to its counterpart in a pair.
For example, for the EUR/USD currency pair we are looking at how many US dollars one euro can buy. The higher the value of the EUR, the higher the exchange rate too.

Exchange rates are floating, which means they change constantly depending on a variety of socioeconomic and political factors.

What are Major currency pairs?

Also known as the Majors, these currency pairs are made up of two major currencies, i.e. the US Dollar, Japanese yen, Swiss franc, British pound and the Euro. They are the most frequently traded pairs in the forex market and therefore the most liquid.
Currency pairs may differ between brokers.
A list of the currently available currency pairs at CapitAlpha can be found in our Contract specifications page.

What are Minor currency pairs?

  • Minors or Crosses are pairs that consist of a combination of one of the major currencies along with another currency or two less traded currencies.
  • Some examples of Minor currency pairs:
  • Euro vs. Danish krone (EUR/DKK)
  • Australian dollar vs. Swedish krone (AUD/SEK)
  • British pound vs. New Zealand dollar (GBP/NZD)
Currency groups may differ between brokers.
You can find a list of the currently available currency pairs at our trading conditions page.

What is an Exotic currency?

A currency which is thinly traded. Trading volume for exotic currencies is usually low and trading them is typically quite expensive as the spreads are often high.
Exotics are not major currencies, but an exotic currency pair may consist of one of the four major currencies (USD, EUR, GBP, JPY) along with a currency of a developing economy (IQD, THB, UYU) or two currencies of two developing economies.
Currency pairs may differ between brokers.
You can find a list of the currently available currency pairs at our trading conditions page.

What does hedging mean?

Hedging is a risk management method used by many traders to limit or counterbalance the probability of loss when trading.
In forex this can be done by opening a position and then opening another position in the opposite direction, so whichever way the price moves you will have eliminated a degree of risk.

What is a Margin Account?

An account where the broker lends the client money to buy securities.
The margin given is collateralized by both cash and the purchased securities and if there is a significant drop in the value of the investment in question, the account holder has to either deposit more funds or sell part of the investment they have made.
When using a Margin account you are essentially using leverage.

What does Support (Support Level) mean?

The Support Level is the level at which most buyers enter a trade and is typically the line at which the price of a security finds difficult to fall below.
The Support Level is also a good way to test the price of a security because if the price falls below the Support Level the security is wiped out and if it bounces back up it will signify that buyers have entered the trade and it will be reconfirmed.

What does Resistance (Resistance Level) mean?

The Resistance Level is the level the price of a security reaches but finds it difficult to exceed because the number of sellers for that security begins to surpass the number of buyers.

What does Buy Limit Order mean?

This is an order placed by investors when they are willing to buy a security at a specific price and no higher.
By placing this type of order the investor secures a guarantee that they will pay the 'limit' price or less to purchase the security they want. Please note however that the guarantee here is for the price only and not for the actual filling of the order, so if the price specified is not reached, the order won't be filled.
For example: If the current EUR/USD rate is 1.25, you can place a Buy Limit Order for 1.24. As soon as the rate for EUR/USD reaches 1.24, your order will be executed at that price.

What does Stop Order mean?

A Stop order or Stop-loss order is placed to buy or sell a security as soon as its price exceeds a specific level.
Investors place these orders to have a predetermined entry/exit point set, as this can both limit losses and lock in profits even in high paced markets. The point at which the price exceeds the specified entry/exit point is the point when the stop order turns into a market order.

What is Swap?

Swap is the difference in the interest rates of the Central Banks for each currency plus the broker's commission when the positions are carried forward overnight. The swap can be positive or negative depending on the interest rates of the currencies in question.

When is the Swap calculated?

Swap is calculated at 23:59:59 – 00:00:00 (EET), Monday to Friday.
In the Forex spot market the delivery of a security or commodity is settled on the second working day after the deal. Therefore when calculating the swap for any orders held from Wednesday to Thursday, the charge will be 3 times the normal size as it includes the fees for the weekend.

What does CFD mean?

CFD stands for Contract for Difference.
CFDs are contracts between buyers and sellers agreeing that the seller will pay the buyer the difference between the current value of a security and its value at the time the agreement was made.

Moreover, a CFD is a speculative instrument and while trading CFDs on other assets the trader does not become the owner of this asset in reality.

What is a Pip?

Pip stands for Percentage in Point and it is the measurement used to express a change in the exchange rate between two currencies.

What is Leverage?

Leverage is the ability to trade larger amounts of currency with a smaller deposit amount. For example with a $200 deposit and a leverage of 1:500, a trader could trade up to $100,000 worth of currency.
Trading on Leverage allows traders to control large amounts of capital and therefore can provide a faster Return on Investment, however, if not used in conjunction with a proper risk management strategy can incur heavy losses as well.

What is a Base currency?

The Base currency is the first currency quoted in a currency pair. For example, in the EUR/USD pair, the Base currency would be the EUR.

What does Equity mean?

The Equity of an account represents the total account balance including any credit, floating profit or loss generated from currently open positions.

What is Margin?

Margin is the amount of funds needed/used to open a position.

What is Free Margin?

This is the amount of available funds in your account that can be used as a margin for new positions.

What is Margin Level?

Margin Level is the ratio of your equity to your margin.

What is Spread?

Spread is the difference, usually indicated in pips, between the Bid and Ask price.

What does Ask mean?

This is the minimum price at which a broker/dealer is willing to sell a security. This is the same as the “offer” price. Clients’ Buy orders in MT4 are opened with the Ask price.

What does Bid mean?

This is the maximum price at which a broker/dealer is willing to buy a security.
Sell orders of the client are opened with the Bid price in MT4.

Trades are not being placed. Why would this happen?

This may happen due to various reasons. For example, because you do not have enough free margin available in your account, or you have hit the maximum number of lots/trades set for your account. If this persists, please contact your Account Manager

How do I place/change a Stop Loss/Take Profit (SL/TP) order?

These can be modified by double clicking on the order or with a right click and then “Modify or Delete Order” in the trade tab in the terminal window. You are not able to modify or delete SL/TP once the price has been reached.

Can I ask a friend/family member to trade for me?

No. The person who registers and opens the account with us should be the only person trading on the account. Your friend or family member will need to open his own trading account if he wishes to trade.

My internet connection has failed and I have an urgent trade I need help with. What can I do?

If you wish to close a position and you cannot connect to the internet, please Contact Us.

Do you change your spreads during news?

We only offer floating spreads, which means that, according to the volatility of the market the spread might widen due to our liquidity providers

How do I make money in Forex?

Profit is made from the difference of buying/selling a currency and its subsequent selling/buying at a better rate.
For example:
If you buy EUR/USD at 1.42000, you are buying euros and selling US dollars. You are speculating that the euro will go up against the dollar. If the price then rises to 1.42500 and you decide to close your trade at this price, you will have made a profit of 500 points. If you bought 1 standard lot of EUR/USD which is 100,000 units of currency, your profit would have been $5000.

How can I save my trading account history

To save your trading account history please follow the following steps:

  1. Login to your MT4 trading platform
  2. Look at the bottom of your screen for the “Terminal” window. If you cannot see this, press Ctrl+T on your keyboard and it will appear.
  3. Select the “Account History” tab and right click on the new window that pops up
  4. Select “Save as Report” or “Save as Detailed Report” and select where you wish to save your file
  5. Finally click “Save”.
Please note that your history will be saved as an .html file that can be viewed outside the trading platform. You can open .html files in Windows by dragging the file into an internet browser window. Mozilla Firefox, Google Chrome or Internet Explorer should work for this purpose.

Why does my trade open on a negative value?

Any new position you open will automatically open on a negative value due to the spread being applied at the time of opening a trade.

Why do I get “Invalid parameters” when I try to place a trade?

Please ensure that you are selecting the correct Lot size, and the Stop Loss/Take Profit is being set correctly (correct number of pips off the Market Price).

How do I install the MT4 platform?

First you must download the MT4 trading platform from the “Downloads” section. A window will appear with mt4setup.exe - please click on “Save file” to save the file on your PC and follow the instructions below:

  1. Double click the file to open it.
  2. Click Run and allow the program to run if asked for further permissions.
  3. In the new window that appears, please tick the box “Yes, I agree with all terms of this license agreement” if you agree with the terms and conditions outlined in the window.
  4. Now click “Settings” if you want to change the installation folder, otherwise click Next.

What is the difference between demo and real accounts?

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account.

I can only see a few pairs on my MT4. How can I see the rest?

Log in to your MT4 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.
Why can I not login to the client portal on your website?
The login for the client portal is your email address and password the password you selected when creating an account. Please note that they are different from the MT4 credentials.

Trade Responsibly: remember CFDs are leveraged products and can result in the loss of all invested capital. Please consider our ‘Risk Disclosure Statement ’.